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Saturday, May 30, 2009

"Seek and ye shall find"

No, we are not promising you spiritual fulfillment in today's PlainTalk - just some simple advice for finding information on the Library's Web site. It has been almost one year since we rolled out our new Web site and we hope that you find it useful and easy to navigate.

What can be confusing about any library's Web site is that there are different purposes for searching. Sometimes, you want to find the books, DVDs, CDs and other items a library has in its collection. For that kind of searching, you want to use the online Catalog - that's easy to find on any page of our Web site:
just click the big button.

But what about when you need other types of information: the Mobile Library or Board meeting schedules, our Internet policies, our homebound delivery service, how to place a hold on an item or change your password, etc? Did you know there's a convenient search box on the bottom of every page of our main Web site? That's a picture of it up above. Type your terms into the search box, click "Find" and you'll get a list of pages on our site that meet your search criteria.

Our Web site is BIG, and no matter how well I try to organize it, information can be several "clicks" away from the home page. So use the Site Search to save time and frustration. As with all Web searching, keep your terms short and sweet: Hours. Board of Trustees. Internet policy. Password.

For the last two weeks, I've been meeting with library patrons who have volunteered to test a new Internet service for us. It's been such a valuable experience for me, because I'm learning what you, our patrons, like, dislike or find confusing about our Web site, too. If you ever have comments or questions about our site and related services like our Catalog, please leave them here on PlainTalk or send me an email from our Contact page. You'll find me at the bottom of the page under "Web Services Librarian." In the meantime, try our Site Search feature the next time you need information from us and don't know where to click. I think you'll find information satisfaction - the spiritual fulfillment you may have to find elsewhere. :)

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