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Wednesday, April 14, 2010

Very Important News You Need!

With everyone shouting for your attention on the Internet, it's hard to be heard. We really want you to know the following information concerning online library services for the week of April 18-23, 2010.

Due to an equipment upgrade for our online catalog system, the following services will be completely unavailable from 6 PM, Sunday, April 18, 2010 through Friday, April 23, 2010:
  • All of the "My Account" services, including "Review My Account" (see what items you have checked out, on hold, overdue), "Renew My Materials," "Pay Bills," "User Password Change," "Register for Email Notification."
  •  "Place A Hold" - while browsing the catalog, you will not be able to place holds on items during this equipment upgrade period.
In addition, from Sunday evening at 8 PM until Monday morning at 8 AM, the Catalog will be completely unavailable. Finally, automatic hold notification will not be working, so if an item you placed on hold BEFORE Sunday comes in, expect to receive a phone call from a real, live member of our Circulation staff, ASAP. Given the typical amount of holds placed by our patrons, that may add up to a high number of phone calls, so please be patient. You will be notified.

Please, please, PLEASE: do all of your account maintenance this weekend before we close this Sunday, April 18. We apologize for the inconvenience but this upgrade is a necessity and is going to take several full business days.

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